Frequently asked questions

Yes — export work is the centre of what we do. Tell us the destination country, pallet size, quantity and dispatch date and we will confirm what treated stock or new build is genuinely available. Not all stock is ISPM 15 treated, and requirements differ by destination, so we confirm per consignment rather than publishing blanket compliance promises.

Our core supply area runs from Oxford and Oxfordshire down through Berkshire, Wiltshire, Hampshire, Dorset and Surrey to the South Coast. The wider coast, from Devon and Cornwall across to Sussex and Kent, is supported subject to postcode, quantity and date. Larger part-loads and full loads can be delivered across England and Wales.

No. The 1200 × 800 mm footprint is a size, not a licence. EPAL is a separate licensed system, and a pallet's size or oval marking is not proof of heat treatment either. If your customer specifies EPAL, or your shipment needs an IPPC mark, say so at enquiry stage so the correct stock is identified.

The IPPC mark applied to compliant wood packaging is itself the paperless phytosanitary assurance for that packaging, so there is no separate paper ISPM 15 certificate to issue in its place. Your consignment will still need its own commercial and customs documentation, and any plant-health paperwork the goods themselves require.

There is no minimum order — we supply single pallets through to full loads.

Destination country, and any transit country where it matters, plus pallet size or type, load weight and handling method, new or used, quantity, delivery postcode and the dispatch deadline. The more of that we have up front, the fewer rounds it takes to confirm what is available.

No. Under the ISPM 15 standard, repaired or re-manufactured wood packaging has to meet the applicable treatment and marking requirements, and marks are applied by authorised operators. Applying your own mark, or repairing a marked pallet and shipping it, risks the consignment being refused at the border.

Yes. Euro-size pallets (1200 × 800 mm) account for roughly 40% of our pallet sales, in both used and new form. Used pallets remain the large majority of our overall supply, and stock is sorted, inspected and graded before it leaves the yard.

Yes. We arrange one-off clearances and scheduled collections for reusable, mixed and waste pallets, subject to quantity, access and location. Send photographs, quantities and the collection postcode and the team will advise on the right route.

Often, yes. Broken, mixed or unusual stock is assessed for repair, material recovery or recycling. Painted or pooled pallets such as CHEP, LPR and IPP normally remain the property of the pool operator and must be handled appropriately, which may mean returning them to their owner.

No. British Pallets supplies, delivers, collects and recycles pallets — we do not provide pallet storage, warehousing, fulfilment or stockholding on behalf of customers. If you need pallets delivered, bought back or cleared from your site, that is exactly what we do.